Dear Pharmacy Computer:
I love being able to go online to refill my meds. It’s so much easier than spending ten minutes punching numbers into a touch-tone telephone keypad. There is one issue, however, that I’d love to see addressed. Why can I not refill all my meds at the same time? You have arbitrarily set a limit – and that limit happens to be lower than my number of prescriptions.
When I punch in the first six, I get a confirmation screen:
Then I start all over to add the others, and get an error:
Your system just can’t handle more than six prescriptions per day. It’s been a challenge, but if **I** can manage to take all those &*%# pills as prescribed, I don’t think it’s asking too much to ask a computer to let me order my refills in a timely manner. This is not rocket science; it’s basic handling of data.
Instead of this being a time-saver, now I have to phone the pharmacy and talk to a person — a person who could be filling prescriptions if they weren’t talking on the phone, trying to straighten out a computer problem. I finally got everything to where it fills on the same day of the month, only to discover that you can’t handle such a simple task. Argh!